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Modern Slavery and Human Trafficking Statement

Click to view our statement as a PDF file.


This statement sets out the Company's actions to understand all potential modern slavery risks related to its business and to put in place steps that are aimed at ensuring that there is no slavery or human trafficking in its business and supply chains.

Modern slavery encompasses human trafficking, domestic servitude and forced labour. Traffickers and slave masters use whatever means they have at their disposal to coerce, deceive and force individuals into a life of abuse, servitude and inhumane treatment.

Possible indicators of modern slavery;

  • Marked isolation from the community.
  • Seeming under the control and influence of others and relying on others to communicate on their behalf.
  • Restricted freedom of movement.
  • Unusual travel times.
  • Unfamiliarity with the local neighbourhood.
  • Signs of physical or psychological abuse such as looking malnourished or unkempt or appearing withdrawn.
  • Poor living conditions such as unhygienic, overcrowded accommodation or living and working at the same address.
  • Few or no personal effects and no identification documents.
  • Reluctance to seek help often characterised by hesitance to speak to strangers or professionals and limited eye contact.
  • Fear of law enforcement.

The Paydens Group are committed to providing the highest ethical standards and recognise that it has a responsibility to take a robust approach to slavery and human trafficking.
The Company operates at the highest ethical standards and we maintain systems and controls to ensure that human trafficking and modern slavery to not form part of our supply chain.

The Business

Paydens Ltd was established in 1969 and has expanded over the years and today operates 128 pharmacies across the South-East of England. We firmly believe that to serve the community requires a constant commitment and professional attitude to its healthcare needs.

Our pharmacies vary in size and we take care of a number of residential and nursing homes. We are also able to offer a service to those being cared for at home and have a wide number of patients who have their medication delivered. Paydens Group of Pharmacies employs approximately 3,000 employees across all of our sites and we pride ourselves in having a diverse workforce.

Due Diligence and Suppliers

The Company undertakes due diligence when considering taking on new suppliers, and regularly reviews its existing suppliers. The Company's due diligence and reviews include;

  • Clearly communicating our ethical standards to suppliers.
  • Mapping the supply chain broadly to assess particular product or geographical risks of modern slavery and human trafficking.
  • Evaluating the modern slavery and human trafficking risks of each new suppliers.
  • Conducting supplier audits.

The Company encourages all its employees, customers and other business partners to report any concerns related to the direct activities, or the supply chains of, the Company. This includes any circumstances that may give rise to an enhanced risk of slavery and human trafficking. The Company's whistleblowing policy is designed to make it easy for workers to make disclosures, without fear of retaliation. The Company encourage individuals who work for Paydens (and associated Companies) and any other organisation providing a service to the Company to raise concerns about the conduct of others within the business.

It is important to the Company that any risk, malpractice or wrongdoing is reported and dealt with promptly to avoid any harm to the services we provide and reputation of the business. All concerns raised will remain confidential, unless we are required to disclose by law (for example, by the police). Employees may choose to report anonymously without giving their name, however reports made anonymously may in some cases be more difficult to investigate thoroughly and will not allow as to provide feedback of the outcome. Further details can be found within the Whistleblowing policy.

The Company also only uses specified, reputable employment agencies to source labour and always verifies the practices of any new agency it is using before accepting workers from that agency.


We are committed to raising awareness throughout the business of modern slavery and human trafficking by ensuring the Company buyers and Senior Management are aware of the legislation surrounding this Act.

Signed: John McConville
Position: Director
For and on behalf of Paydens Ltd